Delivery

Delivery is included to most Australian metropolitan areas; the size, weight and distance of the delivery address may fall under our rural or international post pricing, please contact us with your postcode if you are concerned about delivery to your location.

We require that, where possible, the recipient signs for the delivery. You agree that we have satisfied this condition where a signature has been received from the recipient, appropriate agent or proxy recipient of the order (chosen at the courier partner's discretion). This includes, but is not limited to, a hotel or office receptionist signing on receipt of delivery at the specified address. You agree that in doing so we have delivered the order within the terms of the agreement between you and us.

You agree that when our courier partner is satisfied that the order has been delivered; delivery of the order has taken place within the terms of the agreement between you and us. Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from a late delivery. You agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order. We will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. Please note that if an item has been lost in transit, we will not despatch a replacement item immediately. Replacement items will be despatched according to our discretion.

Returns condition

Please choose your goods carefully. We do not give refunds just because you change your mind. Purchase Network has a 14 day returns policy for any goods that are faulty, which can be returned for exchange. In these circumstances Purchase Network will pay for the cost of returning the goods back to You, if faults are found.

Products that are sold with a full manufacturers warranty will be honored according to the manufacturers specifications. For more information regarding the manufacturers warranty, Customers may be required to contact the manufacturer's technical support department directly, to acquire authorisation to return any faulty products.

Procedure for returning Goods

All faulty goods to be returned will require prior contact and confirmation via email. Returns take approximately 7 or more days to process from the date of returning goods to Purchase Network.

Unless otherwise specified, the benefits conferred by warranties set out herein are additional to all other conditions, warranties, guarantees, rights and remedies expressed or implied by the Trade Practices Act.

Cancellation by Us

We reserve the right not to provide goods or services, terminate membership accounts, remove or edit content or cancel orders (or part thereof) at our sole discretion at any time. Without limiting the operation of any other Terms and Conditions herein, we will not be held liable for loss or damage arising from the exercising of these rights.
Lack of communication or interaction with orders may result in cancellation subject to admin fees.

If you need to cancel an order, please contact Customer Service team immediately. Our agreement with you only comes into existence once we have confirmed your order and your payment has been processed. Once we have accepted payment for an order, cancellation of the order is within our sole discretion, and may be subject to refund charges to total costs incurred. Orders that cannot be cancelled will be subject to our terms, conditions and policies relating to Returns and Exchanges.

Goods Damaged or Faulty on Delivery

Purchase Network's main priority is your satisfaction. If you receive products that are damaged or faulty, we will happily organise an exchange for you. You must return damaged/faulty goods within 14 days of receipt. If a product is later deemed to be faulty, normal warranty conditions for that product apply. It is the recipient's responsibility to incur all costs and to follow warranty instructions as stated on the product warranty card as specified by the manufacturer. In the event that you receive a defective or damaged product, we will despatch you a replacement item (subject to availability) once we receive the return, at our cost.

Please note that all products that are found to be non-defective will incur the delivery costs of returning the item to Purchase Network. Orders will not be despatched until payment in full has been received and Purchase Network is satisfied with the integrity of the order. Purchase Network is not responsible for any loss or damage caused by late delivery or cancellation of an order or a product.

Placing and Accepting Orders

Placement of an order by you constitutes an offer to enter into an agreement with us (your offer). We will email you an Order Confirmation for the sole purpose of confirming the details of your offer. Please note that our Order Confirmation does not constitute an acceptance of your offer or reflect the status of your order in any way.

Incomplete orders, uncollected goods, partial payments or incomplete payment of freight costs will result in order cancellation as well as administration fees at your cost.