We do our best to provide delivery in the fastest time possible!
Your order should arrive to you within 2-10 business days from receiving payment.
Delivery time will vary depending on your destination, ordered product, availability and type.
Due to popularity, products on backorder from the manufacturer may result in a
delay in delivery time.
Delivery is included to most Australian metropolitan areas. the size,
weight and distance of the delivery address may fall under extra postage or international
post pricing, which carries an extra charge. Please contact us with your postcode if you are concerned about
delivery to your location.
Purchase Network can deliver to PO BOX, personal address, business, university, etc via secure postal or courier service.
Can include some items to WA, NT, QLD and outside of Australia.
We require that, where possible, the recipient signs for the delivery. Proof of person or payment maybe be required before your order can be dispatched. You
agree that we have satisfied this condition where a signature has been received
from the recipient, appropriate agent or proxy recipient of the order (chosen
at the courier partner's discretion). This includes, but is not limited to,
a hotel or office receptionist signing on receipt of delivery at the specified
address. You agree that in doing so we have delivered the order within the terms
of the agreement between you and us.
You agree that when our courier partner is satisfied that the order has been
delivered; delivery of the order has taken place within the terms of the agreement
between you and us. Without limiting the operation of any other Terms and Conditions
herein, we will not accept liability for any loss or damage arising from a late
delivery. You agree that late delivery does not constitute a failure of our
agreement, and does not entitle you to cancellation of an order. We will not
accept liability for any loss or damage arising from items lost, stolen or damaged
after delivery has taken place.
It is your obligation to enter the correct delivery address details at the
time of ordering. Should you enter the wrong address, we are not obliged to
re-send the order to the correct address at our expense. Please note that if
an item has been lost in transit, we will not despatch a replacement item immediately.
Replacement items will be despatched according to our discretion.
Please choose your goods carefully. We cannot give refunds just because you change your mind. Purchase Network has a 14 day returns policy for any goods that are faulty, which can be returned for exchange. In these circumstances Purchase Network will pay for the cost of returning the goods back to You, if faults are found.
Once we have received an order, return or exchange of the order is within our sole discretion, and may be subject to refund charges less the costs incurred and restocking fee.
Products that are sold with a full manufacturers warranty, honored according to the manufacturers specifications.
For more information regarding the manufacturers warranty,
Customers may be required to contact the manufacturer's technical & support
department directly, to acquire authorisation to return any faulty products.
Procedure for returning Goods
All faulty goods to be returned will require prior contact and confirmation via email.
Returns take approximately 2-10 business days to process from the date of returning
goods to Purchase Network.
Unless otherwise specified, the benefits conferred by warranties set out herein
are additional to all other conditions, warranties, guarantees, rights and remedies
expressed or implied by the Trade Practices Act.
Cancellation by Us
We reserve the right not to provide goods or services, terminate membership
accounts, remove or edit content or cancel orders (or part thereof) at our sole
discretion at any time. Without limiting the operation of any other Terms and
Conditions herein, we will not be held liable for loss or damage arising from the
exercising of these rights.
Cancellation by You
Lack of communication or interaction with orders may result in order cancellation subject to admin fees.
If you need to cancel an order, please contact Purchase Network immediately. Our agreement with you only comes into
existence once we have confirmed your order or your payment has been
received. Once we have received an order, cancellation of the order is within our sole discretion,
and may be subject to a cancellation fee of the refund and restocking costs incurred.
Orders that cannot be cancelled will be subject to our terms, conditions and
policies relating to Returns and Exchanges.
Goods Damaged or Faulty on Delivery
Purchase Network's main priority is your satisfaction. If you receive products that
are damaged or faulty, we will happily organise an exchange for you. You must
return damaged/faulty goods within 14 days of receipt. If a product is later
deemed to be faulty, normal warranty conditions for that product apply. It is the
recipient's responsibility to incur all costs and to follow warranty instructions as
stated on the product warranty card as specified by the manufacturer.
In the event that you receive a defective or damaged product, we will despatch
you a replacement item (subject to availability) once we receive the return, at our
Please note that all products that are found to be non-defective will incur the
delivery costs of returning the item to Purchase Network.
Orders will not be despatched until payment in full has been received and
Purchase Network is satisfied with the integrity of the order.
Purchase Network is not responsible for any loss or damage caused by late
delivery or cancellation of an order or a product.
Placing and Accepting Orders
Placement of an order by you constitutes an offer to enter into an agreement with
us (your offer). We will email you an Order Confirmation for the sole purpose of
confirming the details of your offer. Please note that our Order Confirmation does
not constitute an acceptance of your offer or reflect the status of your order in
Incomplete orders, uncollected goods, partial payments or incomplete payment of freight costs
will result in order cancellation as well as administration fees at your cost, which can include re-sale of unclaimed goods.